These Terms of Service ("Terms") constitute a binding legal agreement between you or the organisation you represent ("Customer", "you", or "your") and ComplianceIntel Pty Ltd (ACN to be assigned) ("ComplianceIntel", "we", "us", or "our"), an Australian proprietary limited company.
By registering for an account, accessing the platform at app.complianceintel.ai, or using any ComplianceIntel service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, do not access or use our services.
ComplianceIntel provides a cloud-based compliance management software-as-a-service (SaaS) platform purpose-built for Australian local government organisations. Our platform includes, without limitation:
We reserve the right to modify, enhance, or discontinue any feature or aspect of the services at any time. Where a modification materially reduces the functionality of the platform, we will provide at least 30 days' notice to paying customers.
To access the platform, you must register for an account and provide accurate, current, and complete information. You must update your account information promptly if it changes. Accounts are available to organisations and their authorised personnel only — individual consumer accounts are not offered.
Your subscription entitles a defined number of authorised users within your organisation to access the platform. You are responsible for ensuring that access credentials are only provided to authorised personnel and that all authorised users comply with these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at hello@complianceintel.au if you suspect any unauthorised access or security breach. We will not be liable for any loss or damage arising from your failure to maintain account security.
Each organisation account must have at least one designated administrator. Administrators are responsible for managing user access, permissions, and ensuring their organisation's use of the platform complies with these Terms.
ComplianceIntel offers the following subscription plans (pricing current as at the effective date of these Terms):
We reserve the right to change our pricing with at least 60 days' notice to existing customers. Price changes will not apply to current subscription periods.
Annual subscriptions are invoiced in advance. Payment is due within 30 days of the invoice date unless otherwise agreed in writing. All fees are stated and payable in Australian dollars (AUD) and are exclusive of GST.
Where GST is applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth), it will be added to the applicable fees and shown on tax invoices issued by ComplianceIntel.
Accounts that remain unpaid beyond 30 days from the invoice due date may be suspended. We will provide at least 7 days' written notice before suspending access. Interest may accrue on overdue amounts at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic) or an equivalent applicable rate.
Fees paid in advance are non-refundable except where required by the Australian Consumer Law or where we terminate the agreement due to our breach. Pilot programme fees are non-refundable after the first 14 days of access.
The platform may be used only for your organisation's internal compliance management purposes in connection with your local government functions and obligations.
You must not use the platform to:
All data you enter into the platform ("Customer Data") remains your property. ComplianceIntel does not claim any ownership rights over Customer Data.
You grant ComplianceIntel a limited, non-exclusive, royalty-free licence to process, store, and use Customer Data solely for the purposes of providing and improving the services. We will not use Customer Data for any other purpose without your consent.
To the extent that Customer Data contains personal information, ComplianceIntel processes that information in accordance with our Privacy Policy and applicable Australian privacy law. Where required, we will enter into a data processing agreement with your organisation.
You may export your Customer Data at any time in CSV or other available formats through the platform's reporting functions. Upon termination of your subscription, we will make your Customer Data available for export for a period of 30 days, after which it may be deleted.
We implement and maintain appropriate technical and organisational security measures to protect Customer Data against unauthorised access, loss, or destruction, as described in our Privacy Policy. You acknowledge that no system is completely secure and agree to implement appropriate security controls on your end.
ComplianceIntel retains all intellectual property rights in and to the platform, including all software, design, content, trademarks, and pre-loaded obligation data. Nothing in these Terms transfers any ownership of ComplianceIntel's intellectual property to you.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the platform during your subscription term solely for your internal business purposes.
Feedback, suggestions, or ideas you provide to us regarding the platform may be used by ComplianceIntel without obligation or compensation to you.
Each party may have access to the other party's confidential information in connection with these Terms. "Confidential Information" means non-public information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees to: (a) keep the other party's Confidential Information strictly confidential; (b) not disclose it to third parties without prior written consent, except as necessary to provide or receive the services; and (c) use it only for the purposes contemplated by these Terms.
These obligations do not apply to information that: is or becomes publicly available through no breach of these Terms; was already known to the receiving party; is independently developed without reference to the Confidential Information; or is required to be disclosed by law or a government authority.
We aim to provide a reliable and available service, but we do not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance will be carried out with reasonable advance notice where practicable. We target 99.5% monthly uptime for the platform, excluding scheduled maintenance windows.
We will not be liable for any loss or damage arising from downtime caused by circumstances beyond our reasonable control, including failures of third-party infrastructure providers, internet connectivity issues, or force majeure events.
We warrant that: (a) we have the right to provide the services described in these Terms; (b) the platform will perform materially in accordance with our documentation; and (c) we will provide the services with reasonable care and skill.
Except as expressly stated in these Terms and to the maximum extent permitted by law, the platform is provided "as is" and "as available". We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including regarding merchantability, fitness for a particular purpose, or non-infringement.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot lawfully be excluded or limited. Where we are permitted to limit our liability for breach of a statutory guarantee, our liability is limited to resupplying the services or paying the cost of having the services resupplied.
To the maximum extent permitted by applicable law:
These limitations apply regardless of the form of action and whether or not ComplianceIntel has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain damages — in such cases, our liability will be limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless ComplianceIntel and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may terminate your subscription at the end of any subscription period by providing written notice at least 30 days before renewal. Early termination of an annual subscription does not entitle you to a refund of prepaid fees except as required by the Australian Consumer Law.
We may terminate or suspend your access immediately upon written notice if you: materially breach these Terms and fail to remedy the breach within 14 days of receiving notice; become insolvent or subject to administration; or engage in conduct that we reasonably believe poses a risk to the security or integrity of the platform or other customers' data.
Upon termination: your licence to use the platform ceases; you must cease all use of the platform; we will make your Customer Data available for export for 30 days; and all accrued payment obligations survive termination. Sections relating to intellectual property, confidentiality, warranties, liability, and governing law survive termination.
These Terms are governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia for any disputes arising under or in connection with these Terms.
Before commencing legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days from the date one party gives written notice of the dispute. Nothing in this clause prevents a party from seeking urgent interlocutory relief.
We may update these Terms from time to time. We will notify you of material changes by email or prominent notice within the platform at least 30 days before the changes take effect. Your continued use of the platform after that period constitutes acceptance of the revised Terms.
These Terms, together with our Privacy Policy and any order form or subscription agreement, constitute the entire agreement between you and ComplianceIntel with respect to the subject matter and supersede all prior agreements, representations, and understandings.
Failure to enforce any provision of these Terms does not constitute a waiver. If any provision is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of our business, provided the assignee agrees to be bound by these Terms.
Neither party will be liable for any failure or delay in performance arising from circumstances beyond that party's reasonable control, including natural disasters, acts of government, industrial disputes, or internet or infrastructure failures, provided the affected party gives prompt written notice and takes reasonable steps to mitigate the impact.
If you have questions about these Terms or wish to provide notice under them, please contact us:
ComplianceIntel Pty Ltd
Legal enquiries: legal@complianceintel.au
General contact: hello@complianceintel.au
Written notices may also be submitted via the contact form at complianceintel.ai/contact.html.